Shipping and Delivery Policy
- Prices include delivery.
- Delivery within Riyadh is completed within 48 business hours by our dedicated couriers.
- Delivery outside Riyadh takes 3-5 business days with SMSA Express.
Package Sizes
- The perfumes come in a size of 50ml.
- Specifically, AROMA WAVE focuses on providing a full range of products in Eau de Parfum concentration.
Return and Exchange Policy for Non-Promotional Orders:
- If the customer changes their mind for any reason, they are entitled to request a return of the product to the company (even if the product was used for trial purposes), and a full refund will be issued via the original payment method. Simply contact customer service via WhatsApp at 0541000454, and you will be fully assisted. Please note that the return process is free of charge, and no amount will be deducted from the order value—the full amount paid will be refunded.
- If the customer wishes to exchange the product, they have the right to do so. All you need to do is contact customer service at 0541000454 and make the request directly. Don’t worry about shipping or exchange fees—they are completely free.
- Important Notice:
The return or exchange process is welcomed just as much as the purchase process—your satisfaction is our priority. However, the request must be made within 7 days from the date of receiving the order.
Return and Exchange Policy for Promotional Offers:
Products purchased as part of promotional offers may only be exchanged or returned in the case of incorrect delivery, a manufacturing defect, or if the products have not been used. Partial returns from a bundled offer are not allowed.
Cash on delivery fees are additional service charges and cannot be refunded.
Retail Stores
AROMA WAVE is an online-only retail store since 2013.
The Brand
AROMA WAVE is a brand that has been operating in the field of e-commerce since 2013. It is registered in the Kingdom of Saudi Arabia and owned by Abq Andalusi Trading Establishment.